Whenever I’ve heard someone tell me they’d like to give me feedback on something, the antennas go up and I brace myself for some REALLY BAD NEWS… That’s how things usually roll in life, right? Who likes to hear that they’ve done terrible work, or botched a job? Yet, while giving difficult feedback can be difficult on our side, maybe it’s time to consider the effect of NOT giving that feedback. When an employee, customer or vendor goes sideways and messes up, or exhibits terrible behavior, an intervention is definitely warranted. Why not just let it slide? Because it sends an unintended…
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The only thing worse than receiving negative feedback is receiving “constructive feedback…”
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Customer Frustration Department
Last week I got an automated call from my credit card company. They had noticed some strange activity on my credit card and wanted me to call to verify the details. Their message was pre-recorded and automated (I’m feeling suspicious already - I already get several scam calls a week with pre-recorded messages), they included their address in the message (why? They’re not asking me to write to them are they? - this is public data - is this a scammer trying to give me a false sense of security with publicly available information?) and gave a phone number to…
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